(1) Upon receiving a report referred to in Rule 20, the Authority shall conduct necessary inquiry in that regard;
and upon an inquiry, if it appears necessary to obtain additional information, the Authority may order the concerned Licensee to submit description or documents, require to appear before it and record the statement or carry out such other acts as it may deem appropriate.
(2) Upon an inquiry pursuant to Sub-rule (1), if the Authority deems it proper to issue an order to the Licensee in regard to the acts and actions carried out by the Licensee or the telecommunication service provided by the Licensee, it shall provide a reasonable period of time to carry out acts, and it shall be the duty of the concerned Licensee
to carry out such acts in due course of time.